At Urban Nail Bar, we strive to provide our customers with the best possible experience. To ensure that everyone who visits our salon feels comfortable and receives top-quality service, we have established the following policies:
- Appointments: We highly recommend booking an appointment with us in advance to ensure that we can accommodate your desired service and time. Walk-ins are welcome, but we cannot guarantee immediate availability.
- Cancellations: We understand that unforeseen circumstances can arise, and you may need to cancel or reschedule your appointment. We kindly request that you give us at least 24 hours’ notice so that we can offer the slot to another customer.
- Late Arrivals: We strive to maintain a timely schedule to ensure that all customers are serviced promptly. If you are running late, please let us know as soon as possible. If you are more than 10 minutes late, we may need to reschedule your appointment to accommodate other customers.
- Health & Safety: We take the health and safety of our customers seriously. If you are feeling unwell or have recently been exposed to someone with an illness, please reschedule your appointment. We also request that you notify us if you have any existing medical conditions that may affect the service.
- Payment: We accept cash and credit card payments. Gratuity is not included in the service price, and it is greatly appreciated. Please note that there are no refunds on services.
- Warranty: We offer a 3-day warranty on all of our services. If you experience any issues with your service within 3 days of your appointment, please let us know, and we will do our best to resolve the issue.
- Refusal of Service: We reserve the right to refuse service to anyone who exhibits rude, drunk, or disorderly behavior. We believe that our salon should be a safe and welcoming environment for all of our customers and staff.
- Release of Liability: By booking an appointment with us, you agree to release Urban Nail Bar and its employees from any and all liability for any injury, loss, or damage that may occur during or as a result of your visit to our salon. You acknowledge that you are responsible for your own safety and well-being while on our premises and agree to indemnify and hold harmless Urban Nail Bar and its employees from any claims arising out of your visit.
We hope these policies help clarify what you can expect when you visit Urban Nail Bar. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you for choosing us, and we look forward to serving you!